Jun 11, 2015 This is essential and a common source of problems. In at least some cases, Windows will install the 'MTP USB' driver. Indeed, Windows will reinstall this driver if you uninstall it. The MTP USB driver is essentially a Windows bug (possibly caused by Microsoft). You MUST replace the MTP USB driver with the Apple Mobile Device USB Driver. Step 4 explains how to do this.
If your computer doesn't recognize your connected device, you might see an unknown error or a '0xE' error. If you do, follow these steps and try to connect your device again after each step:
- Make sure that your iOS or iPadOS device is unlocked and on the Home screen.
- Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
- Make sure that your device is turned on.
- If you see a Trust this Computer alert, unlock your device and tap Trust.
- Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
- Restart your computer and iPhone, iPad, or iPod.
- Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.
For more help, follow the steps below for your Mac or Windows PC.
* Learn how to connect iPad Pro (11-inch) or iPad Pro 12.9-inch (3rd generation) to your computer.
If you use a Mac
- Connect your iOS or iPadOS device and make sure that it's unlocked and on the Home screen.
- On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.
- From the list on the left, select USB.
- If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. Then uninstall third-party security software. If you don't see your device or still need help, contact Apple Support.
If you use a Windows PC
The steps differ depending on if you downloaded iTunes from the Microsoft Store or from Apple.
If you downloaded iTunes from the Microsoft Store
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Click and hold (or right-click) the Start button, then choose Device Manager.
- Locate and expand the Portable Devices section.
- Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.
- Select 'Search automatically for updated driver software.'
- After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.
- Open iTunes.
If you downloaded iTunes from Apple
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter:
%ProgramFiles%Common FilesAppleMobile Device SupportDrivers
- Click OK.
- Right-click on the
usbaapl64.inf
orusbaapl.inf
file and choose Install.
You might see other files that start withusbaapl64
orusbaapl
. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file. - Disconnect your device from your computer, then restart your computer.
- Reconnect your device and open iTunes.
If your device still isn't recognized
Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter
devmgmt.msc
, then click OK. Device Manager should open. - Locate and expand the Universal Serial Bus controllers section.
- Look for the Apple Mobile Device USB driver.
If you don't see the Apple Mobile Device USB Driver or you see Unknown Device:
- Connect your device to your computer with a different USB cable.
- Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.
If you see the Apple Mobile Device USB driver with an error symbol:
If you see , , or next to the Apple Mobile Device USB driver, follow these steps:
- Restart the Apple Mobile Device Service.
- Check for and resolve issues with third-party security software, then restart your computer.
- Try to install the
usbaapl64.inf
orusbaapl.inf
file again.
Last updated on May 25th, 2017
The problem is old: The iPhone is not recognized properly in Windows (Device Manager) or in iTunes application. In fact, when you connect the iPhone on Windows 7, 8 or 10, you receive the following error message: 'Windows encountered a problem installing the driver software for your device'.
As a result of that problem, the 'Apple Mobile Device USB Driver' is displayed with a yellow sign (exclamation point) or with a question mark in Windows Device Manager, your iPhone device is not listed in Windows File Explorer and iTunes application cannot recognize your iPhone device.
In this tutorial you 'll find instructions on how to resolve the following problem: iPhone Not Recognized from Windows or iTunes (Windows 10, 8.1, 8 or 7).
How to Fix: iPhone, iPad, or iPod not recognized by Windows or iTunes.
Method 1. Connect iPhone while UNLOCKED.
Method 2: Install Latest Windows Updates.
Method 3. Uninstall and Reinstall iTunes.
Method 4. Install/Update the iPhone Driver Manually.
Method 5. Disable Driver Signature Enforcement.
Method 1. Connect iPhone while UNLOCKED.
1. Before connecting iPhone to your computer, first UNLOCK IT.
2. Then connect the iPhone to you PC while it is still Unlocked.
– Windows and iTunes should recognize your iPhone Device without problems. If not, then continue to the next method.
2. Then connect the iPhone to you PC while it is still Unlocked.
– Windows and iTunes should recognize your iPhone Device without problems. If not, then continue to the next method.
Method 2: Install Latest Windows Updates.
Make sure that you have installed all the available Windows Updates. To do that:
Windows 7.
1. Go to Start > Settings > Control Panel.
2. Change the View by setting on the top right corner to Small icons.
3. Open Windows Update.
2. Change the View by setting on the top right corner to Small icons.
3. Open Windows Update.
4. Then Check for updates and install all available updates found.
Windows 10.
1. Click the Start button and select Settings.
2. Select Update & security > Windows Update.
3. Then Check for updates and install all available updates found.
2. Select Update & security > Windows Update.
3. Then Check for updates and install all available updates found.
Method 3. Uninstall and Reinstall iTunes.
1. Navigate to Windows Control Panel > Programs and Features.
2. Uninstall the following Apple's applications:
2. Uninstall the following Apple's applications:
i. iTunes
ii. Bonjour
iii. Apple Application Support.
iv. Apple Mobile Mobile Device Support.
ii. Bonjour
iii. Apple Application Support.
iv. Apple Mobile Mobile Device Support.
3. After uninstall, restart your computer.
4. Download and install the latest iTunes version.
4. Download and install the latest iTunes version.
Method 4. Install/Update iPhone's Driver Manually.
1. Navigate to Windows Device Manager.
2. Expand Universal Serial Bus controllers.
3. Right click at the yellow signed 'Apple Mobile Device USB Driver' and select Update Driver Software.
4. Select 'Browse my computer for driver software'.
5. Then select 'Let me pick from a list of device drivers on my computer'.
6. At this point try the following:
Option 1. Install the 'MTP USB Device'
1. Select the MTP USB Device and then press Next.
– If Windows fails to install the MTP USB Device driver, then try the Option 2.
Option 2. Install the 'Apple Mobile Device USB Driver' from a different driver location.
1. Select the Have Disk button.
2. Then, navigate to the following location on your hard disk C:
- C:Program FilesCommon FilesAppleMobile Device SupportDrivers
OR
- C:Program Files (x86)Common FilesAppleMobile Device SupportDrivers (if you 're using 64bit Windows).
3. Select the usbaapl64 (.inf file) and click Open.
4. Press OK to install the 'Apple Mobile Device Support Driver'.
5. Finally press Next and let Windows install the driver.
6. When the installation is completed, unplug your iPhone. *
7. Then unlock your device and connect it to your computer again.
8. Finally, launch iTunes and see if your iPhone device is recognized.
* Note: If the installation fails again with the error descripted below, then disable Driver Signature Enforcement by following the steps in the next method.
'Windows encountered a problem installing the driver software for your device.
Apple Mobile Device USB Driver
Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 5232)'.
Apple Mobile Device USB Driver
Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 5232)'.
Method 5. Disable Driver Signature Enforcement and reinstall iPhone drivers.
Step 1. Completely Uninstall Apple's software.
– Follow the instructions in Method 3 above and remove all installed software from Apple (iTunes, bonjour, etc.).
Step 2. Enter in Advanced Options menu / Disable Driver Signature Enforcement.
Windows 7 & Vista.
– To enter in Advanced Options menu in Windows 7 and Vista OS:
– To enter in Advanced Options menu in Windows 7 and Vista OS:
1. Close all programs and reboot your computer.
2. Press the 'F8' key as your computer is booting up, before the appearance of the Windows logo.
3. When the 'Windows Advanced Options Menu' appears on your screen, use your keyboard arrow keys to highlight the 'Disable Driver Signature Enforcement' option and then press 'ENTER'.
2. Press the 'F8' key as your computer is booting up, before the appearance of the Windows logo.
3. When the 'Windows Advanced Options Menu' appears on your screen, use your keyboard arrow keys to highlight the 'Disable Driver Signature Enforcement' option and then press 'ENTER'.
Windows 10, 8 & 8.1.
– To enter in Advanced Options menu in Windows 10, 8.1 & 8 OS:
– To enter in Advanced Options menu in Windows 10, 8.1 & 8 OS:
1. Rightclick at the Windows Start button and select Shut Down or sign out.
2.Press and HOLD down the SHIFT key and then click Restart.
2.Press and HOLD down the SHIFT key and then click Restart.
3. When Windows restarts, select Troubleshoot > Advanced Options > Startup Settings.
4. In Startup Settings screen, click Restart.
4. In Startup Settings screen, click Restart.
5. After restart, select the Disable driver signature enforcement option and press Enter. *
* Note: If you see the below screen (Startup Settings), press the 'F7' (or the '7') key on your keyboard to select the'Disable driver signature enforcement' option.
Step 3. install iTunes software & iPhone Drivers.
– When Windows starts:
1.Install the latest iTunes version.
2. Unlock your iPhone device and connect it on the computer.
3. Let Windows to install the needed drivers for your device.
4. Launch iTunes and see if your device is recognized.
2. Unlock your iPhone device and connect it on the computer.
3. Let Windows to install the needed drivers for your device.
4. Launch iTunes and see if your device is recognized.
That's it! Let me know if this guide has helped you by leaving your comment about your experience. Please like and share this guide to help others.
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